Frequently Asked Questions
Returns and Refunds
Can I return my subscription box if I change my mind?
No, all subscription boxes are final sale and cannot be returned or refunded due to change of mind. Once your subscription order is placed, it is considered final, and cancellations are not possible.
What if the lingerie set in my subscription box doesn’t fit?
We understand the importance of the perfect fit! We offer size exchanges (subject to availability) for domestic orders only. If you need a different size, please contact us at info@asiyahintimates.com.au so we can assist you.
What should I do if I receive a faulty item?
If your subscription box contains a faulty item, you must return the entire box unopened, unused, and in its original packaging for an exchange. The item must be:
In its original condition, with tags and hygiene seals intact.
Free from any wear, including marks from tan, deodorant, or stains.
Accompanied by proof of purchase. All gifts must also be returned.
To report a faulty item, email info@asiyahintimates.com.au with a photo and a description of the fault within 7 days of delivery.
What if I received the wrong item?
If we’ve sent the wrong item, you can return it, and we’ll cover the shipping costs. Please contact info@asiyahintimates.com.au so we can arrange the return and replacement.
Can I return an item that was on sale?
Items marked as final sale cannot be returned or exchanged unless they are faulty.
How do I return an item?
To return an item, complete the returns form provided with your delivery and send it along with your item to:
Asiyah Intimates
30 Joffre Road,
Pascoe Vale, VIC 3044,
Australia
The cost of returning the item is the customer’s responsibility unless the item is faulty or incorrect.
If the item was faulty or incorrect, we will reimburse up to $10 in return shipping costs.
Returns will be processed within 14 business days after we receive your parcel.
How will I be refunded?
Refunds are processed using the same payment method as the original purchase:
Credit/Debit Card purchases → Refunded back to the same card.
Gift Card purchases → Refund will be issued to a new Asiyah Intimates Gift Card (valid for 24 months).
Shipping costs are not refundable (except in cases of faulty or incorrect items).
Can I exchange my item for a different style?
No, exchanges are only available for size swaps of the same lingerie style. We cannot exchange your item for a different style.
How do I cancel my subscription?
To cancel your subscription, do so before your next billing date. If you cancel after being billed, your subscription will remain active for the upcoming quarter, and your membership will end after you receive that final box.